Help & contact

Find the right workspace, check a music request or contact creto about your account.

Contact support

Email support@songcreative.com with a short description, the page where the issue occurred and the approximate time. For a billing question, include the order or receipt reference if you have it. Never send your password, authentication codes or full payment card details.

Creating songs and covers

Start in Create music with an idea or lyrics. For a new arrangement of existing audio, use Cover. Each editor’s Guide explains the workflow and gives a written musical example. Select a model to see the controls and credits that apply.

Follow a submitted request in History and find completed songs in Library. If a request is awaiting confirmation, check its status before submitting again. Availability messages in the workspace describe whether new processing can start.

Vocal Cover availability

Vocal Cover changes singing timbre using a permitted vocal reference. New processing is currently unavailable. Signed-in users can still open their existing covers. It does not grant rights to a singer’s voice or a source recording.

Browser studios

Open Audio Studio for recorded audio or MIDI Studio for MIDI arrangements in a desktop browser at least 1100px wide. Use Guide inside the workspace for supported actions and exports. Local editing and account storage are separate; export important work using the editor’s supported controls.

Credits, billing and permissions

See Prices for current plans and credits. For billing questions, review the Refund Policy and contact support with your receipt reference. Our Terms, Acceptable Use Policy and Privacy Policy explain usage, permissions and data handling.

To learn about the service and its website name, visit About creto.